NHTSARecalled Nov 1, 2019 · #19V787000
Inaccurate Vehicle Location for Emergency Services
Hazard
Vehicle safety defect
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Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Product details
- Product
- Inaccurate Vehicle Location for Emergency Services
- Type
- Vehicle
- Manufacturer
- Mercedes-Benz USA, LLC
- Model numbers
- —
- UPCs
- —
What you should do
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.