NHTSARecalled May 20, 2022 · #22V360000
Disabled Emergency Call System
Hazard
Vehicle safety defect
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Get started, freeDescription
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system. A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Product details
- Product
- Disabled Emergency Call System
- Type
- Vehicle
- Manufacturer
- Daimler Vans USA, LLC
- Model numbers
- —
- UPCs
- —
What you should do
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.