NHTSARecalled May 28, 2024 · #24V372000
High-Voltage Battery May Shutdown Unexpectedly
Hazard
Vehicle safety defect
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Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power. A sudden loss of drive power increases the risk of a crash.
Product details
- Product
- High-Voltage Battery May Shutdown Unexpectedly
- 2023-2025 EQE
- 2024-2025 EQS
- Type
- Vehicle
- Manufacturer
- Mercedes-Benz USA, LLC
- Model numbers
- —
- UPCs
- —
What you should do
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.